Question 1

Will I get a real person, or an automated system?

Accepted Answer

A real person. If we're already with someone when you call during our open hours, you'll reach voicemail — leave your name and a number and we'll call you back.

Question 2

How soon should I expect to hear back?

Accepted Answer

We work through messages during our posted hours. If you email outside those hours, including Sunday, we'll pick it up when we're next open.

Question 3

Can I email instead of calling?

Accepted Answer

Yes, and plenty of people prefer it. Write to mhoward1759@gmail.com with whatever detail you're comfortable sharing. You can keep it brief.

Question 4

I can only talk in the evening. Is that possible?

Accepted Answer

Monday evenings run until 7:00pm specifically for that reason. Saturday mornings until 2:00pm are another option if weekdays are impossible.

Question 5

What should I say in my first message?

Accepted Answer

Your name, a way to reach you, and a short line about what's going on. That's genuinely enough to get started — nothing needs to be polished.

Question 6

Do I have to commit to anything to have a first conversation?

Accepted Answer

No. The first conversation is about understanding your situation and seeing whether we're the right fit. If we're not, we'll say so.

Contact Navigating Though Life LLC